Refund policy

Eligibility for Returns

You have 14 days from the date of delivery to notify us if you'd like to return an item.

Items must be returned in their original, resaleable condition — unused, unopened, and in the original packaging. We do not accept returns on toys that have been opened and played with, unless they are faulty upon receipt.

Fidget Toys & Liquid-Filled Toys

We do not offer refunds for fidget toys that have been played with. Many fidget toys can break if overstretched or used with excessive force. If your fidget toy arrives faulty, please contact us within 48 hours of delivery.

Liquid-filled toys should be handled carefully and kept away from sharp objects. Damage from misuse is not considered a fault.

Important Notice Regarding Squishy Toy Aromas

• Initial Scent is Completely Normal: Some squishy toys may have a noticeable manufacturing scent when first removed from their packaging. This is a standard result of the specialized production processes and safe materials used to give them their soft, slow-rise texture.
• 100% Safe & Genuine: A slight initial odor does not mean a product is counterfeit, faulty, or unsafe. Our products are fully certified, authentic brands that meet all strict safety regulations.
• How to Disperse the Scent: If your toy has a strong initial scent, simply leave it out of its packaging in a well-ventilated room or near an open window. The harmless aroma will naturally fade away within a few days.

Because an initial scent is a normal physical characteristic of these materials and not a manufacturing defect, we are unable to offer refunds, returns, or replacements based solely on the smell of the toy.

Reporting a Faulty Item

If you receive a faulty item, please contact us with:

• A clear photo of the fault
• The batch number (usually printed on the packaging)

In many cases, you will not need to return the item if the issue is clear from the photo and batch information.

Refunds

Approved refunds will be processed within 5–7 working days of confirmation.

Refunds will be issued to the original payment method.

Return Shipping

If the return is due to a fault or our error, we will cover the cost of return shipping (if needed). Please contact us before returning and we will confirm next steps.

For change-of-mind returns, the buyer is responsible for return postage.

Our Customer Support Hours

While our website safely accepts your orders 24/7/365, our small family customer care team is available to reply to messages during our core business hours:

Monday to Friday: 10:30 am – 4:30 pm each day

Weekends & Bank Holidays: Closed

Please Note: If you get in touch with us on a Friday evening, over the weekend, or during a holiday, your inquiry is safely in our queue! We process all messages in the order they are received and will respond to you as a priority first thing on the next business day.